Answers
Frequently asked questions
How quickly will I receive a quote?+
Within 48 working hours of submission.
Can I order for multiple children?+
Yes — add as many learners as you need on one enquiry.
What if my school is not listed?+
Upload your child's stationery list as a photo or PDF.
Can I order only selected items?+
Yes — describe the items you need and we quote only those.
Can I request specific brands?+
Yes, note your brand preferences on the quote request.
Is every item labelled?+
Yes — every item is personalised with your chosen sticker design.
How does the R250 deposit work?+
R250 secures your order once your quote is accepted. Refundable for 5 working days before sourcing begins.
Can I make downpayments?+
Yes — split the balance into two or three equal instalments after the deposit.
Is my deposit refundable?+
Yes, within the 5-working-day refund window. Non-refundable once sourcing begins.
When must the final balance be paid?+
Before the box is released for collection or dispatch.
Can I collect from Hartlemoen?+
Yes, from our Pretoria headquarters.
Does Hartlemoen deliver nationally?+
Yes, via nationwide courier or Pudo.
Can I collect from my child's school?+
Where the partner school allows this option, yes.
What file formats can I upload?+
JPG, PNG or PDF (max 10 MB per file, 3 per learner).
What happens if the school changes its list?+
We update your order to the latest approved list before sourcing.